Returns & Exchanges

Returns & exchanges

If a stocked piece is not right, you may return it within 7 days of delivery for a full refund. No restocking fee, no collection charge, no deductions.

Conditions

• The piece must be unused, undamaged and in its original condition.
• Please keep the original packaging where you can. If it has gone, tell us and we will bring protective wrapping.
• Proof of purchase is required.

Made-to-measure pieces

Items built to your own dimensions, fabric or finish cannot be returned simply because you have changed your mind — they were made for your room and cannot be resold. They remain fully covered by the five-year warranty if something is wrong with them. We always confirm the specification with you in writing before we start cutting.

Damaged or incorrect deliveries

Tell us within 48 hours of delivery and send photographs. We will collect and replace or repair the piece at our cost. This is our mistake to fix, not yours.

Starting a return

Message us on WhatsApp with your order number and we will arrange collection. We refund to the original payment method once the piece is back with us and checked.