Warranty
Warranty
Every piece we make carries a five-year warranty from the date of delivery, covering manufacturing defects in the frame, joinery, mechanisms and finish.
Five years is not a marketing number. It is what a kiln-dried hardwood frame, cut and jointed in our own workshop, is built to survive.
What is covered
- Frame and joinery failure under normal domestic use
- Faulty mechanisms — drawer runners, hinges, recliner and storage mechanisms
- Defective stitching or seam failure in upholstery
- Finish defects present on delivery
What is not covered
- Normal wear: fabric pilling, softening of foam, patina on natural timber and leather
- Damage from misuse, accidents, pets, or unsuitable cleaning products
- Damage from prolonged direct sunlight or damp
- Pieces that have been altered or repaired by someone else
- Commercial or contract use, unless agreed in writing
Making a claim
Message us on WhatsApp with your order number and clear photographs of the problem. We will assess it and, where it is covered, repair the piece, replace the affected part, or replace the piece — in that order of preference, because repairing what we built is usually the best outcome.
Because we manufacture in Sharjah rather than import, most repairs are handled at our own bench rather than sent abroad.